Cybercrime complaint pending for weeks or months? What to do next

You reported a cybercrime or online fraud, you have an acknowledgement number, and the status has not moved. This page separates five things people mix up: the complaint itself, the police investigation or FIR, the official escalation, an RTI for records, and the First Appeal if the RTI is ignored.

FileMyRTI is not a government website. The official route below involves no FileMyRTI charge - any official fee is the department's own, stated on its portal. Our paid help applies only at the RTI stage, if you choose it.

Short answer. First check the status yourself with "Track your Complaint". If the tracking result identifies a unit, note it; otherwise use the State/UT Nodal or Grievance Officer to ask where it was forwarded. If the status is still "pending" or nothing has changed for weeks, you have two separate routes, and you can use either or both according to what you need: (a) write to that State/UT's Nodal Cyber Cell Officer or Grievance Officer from the portal's published list, quoting your acknowledgement number, if you want the handling reviewed; (b) file an RTI with the PIO of the police unit holding the complaint if you want the recorded status and the records that exist. Neither route is a precondition for the other, and neither orders action.

If money has just gone - do these first, today

Call 1930 now. Call 1930 at once if money has just left your account. It is the national cyber-fraud helpline run under I4C; its purpose is immediate reporting so that the flow of money to the fraudster can be stopped through the banks and payment companies on the Citizen Financial Cyber Fraud Reporting and Management System. Then complete the report on cybercrime.gov.in. Call 1930
Report on cybercrime.gov.in. Register the complaint on cybercrime.gov.in (Register a Complaint). For financial fraud keep ready the bank or wallet name, the transaction ID or UTR, the date and the amount. Save the acknowledgement number you get - every later step uses it. Open
Tell your bank or payment app. Whatever the fraud looked like, tell your bank, wallet or payment app promptly through the channel it gives you (the SMS/e-mail alert reply, app, helpline or branch) and keep the complaint reference. For unauthorised electronic transactions RBI directs banks to let customers report instantly and says the longer you take to notify, the higher the risk of loss. Those liability rules concern unauthorised transactions; if you were deceived into making the transfer yourself (for example an induced UPI payment), they may not determine who bears the loss - notify the bank all the same and ask what it can do. Open
Preserve the evidence. Keep the acknowledgement number, every transaction ID/UTR, bank or wallet statements, SMS and e-mail alerts, screenshots of the fraud, and the phone numbers, links or accounts used against you. Do not delete chats or messages.
What RTI is not. RTI is not an emergency or money-recovery remedy. It is a request for records that already exist. Nothing in this page will move money back; the steps above are what act on the money.

Who actually handles your complaint

The portal and 1930 (I4C, Ministry of Home Affairs). The National Cybercrime Reporting Portal (cybercrime.gov.in) and the 1930 helpline are run by the Indian Cybercrime Coordination Centre (I4C), an attached office of the Ministry of Home Affairs. I4C provides the reporting framework and coordination; it is not the investigating agency for your complaint.

Your State/UT police. Your complaint is handled by the police of the State or UT you selected when you filed it. The portal and the helpline take the report; the State/UT police decide on FIR registration and investigation.

The FIR stage. A complaint filed under "Report Cyber Crime" can be withdrawn before it is converted into an FIR; one filed under "Report Women/Child Related Crime" cannot be withdrawn.

Find your situation

Your situation	What to do	Where
Money went out today or in the last few days	Call 1930 at once if money has just left your account. It is the national cyber-fraud helpline run under I4C; its purpose is immediate reporting so that the flow of money to the fraudster can be stopped through the banks and payment companies on the Citizen Financial Cyber Fraud Reporting and Management System. Then complete the report on cybercrime.gov.in.	Call 1930 Register on cybercrime.gov.in
An older financial-fraud complaint, status still "pending"	Check the status with your acknowledgement number. If the tracking result identifies a unit, note it; otherwise use the State/UT Nodal or Grievance Officer to ask where it was forwarded. If the response has not been appropriate, contact that State/UT's Nodal Cyber Cell Officer or Grievance Officer from the portal list. Keep your bank's complaint reference too - the bank side is a separate process (RBI's liability rules concern unauthorised transactions; see the emergency section).	Track your Complaint Nodal / Grievance Officer list
Non-financial cybercrime (harassment, fake profile, hacking, objectionable content)	Report it under the matching category on cybercrime.gov.in. Anonymous reporting is available only for online Rape/Gang Rape (RGR) content under the Women/Child section; every other category requires registration. Anonymous reports cannot be tracked - use "Report & Track" if you want a status. Handling is again by the State/UT police you selected.	Register a Complaint
The status shows a police unit (cyber cell, police station, Commissionerate)	Once you know which State/UT police unit holds your complaint, the RTI goes to the Public Information Officer of that unit (the cyber crime police station, district cyber cell or Commissionerate - whichever the tracking result, if it identifies a unit, or the Nodal/Grievance Officer's reply names). State police are public authorities under the RTI Act; the fee and the filing route follow your State's RTI rules and portal.	How to find the PIO
You cannot tell which unit has it	Your complaint is handled by the police of the State/UT you selected when filing. If the tracking result identifies a unit, note it; otherwise use the State/UT Nodal or Grievance Officer on the portal list - the published contact - to ask in writing where the complaint was forwarded. An RTI can also ask for the forwarding record (see the questions below); send it only once you know which public authority holds the record.	Nodal / Grievance Officer list
An FIR has been registered	The matter is now a police investigation under the criminal procedure law, run by the investigating officer of the police station or cyber unit named in the FIR. An RTI to that unit's PIO can ask for the FIR number and date, the designation of the officer assigned and the recorded status; parts of the case file may be withheld under Section 8(1)(h) where disclosure would impede the investigation.	FIR copy or status not given - RTI guide
The complaint shows closed or disposed	You can ask, by RTI, for the recorded reason for closure or disposal and the date and designation of the officer who recorded it, to the extent those records exist and are disclosable. If you disagree with the closure, that is a matter for the police hierarchy, the Grievance Officer or legal advice - not for the RTI process, which only gives you the record.	Grievance Officer list
The complaint simply stays "pending"	There is no published portal meaning for how long "pending" may last, and this page does not invent one. Use the Nodal/Grievance Officer route with your acknowledgement number. If you still cannot learn what has been recorded, an RTI for the recorded status, the forwarding date and the unit holding the complaint puts the existing record in your hands.	Nodal / Grievance Officer list RTI questions below

Official tracking and escalation routes

Track your Complaint (cybercrime.gov.in). Use "Track your Complaint" on cybercrime.gov.in with your acknowledgement number. Status is available for complaints filed through "Report and Track" or "Report Other Cybercrime"; anonymous reports cannot be tracked. The portal does not say what the status display shows about the police unit: if the tracking result identifies a unit, note it; otherwise use the State/UT Nodal or Grievance Officer to ask where it was forwarded. Open (checked 2026-08-22)

State/UT Nodal Cyber Cell Officer and Grievance Officer. If the response to a "Report & Track" complaint has not been appropriate, contact the Nodal Cyber Cell Officer or the Grievance Officer of your State/UT. The portal publishes one of each for all 36 States/UTs (name, rank, phone, e-mail) on its Contact Us page. Open (checked 2026-08-22)

1930 helpline. Call 1930 at once if money has just left your account. It is the national cyber-fraud helpline run under I4C; its purpose is immediate reporting so that the flow of money to the fraudster can be stopped through the banks and payment companies on the Citizen Financial Cyber Fraud Reporting and Management System. Then complete the report on cybercrime.gov.in. Call (checked 2026-08-22)

Citizen manuals (how the portal works). The portal publishes citizen manuals for reporting women/children-related crime, other cybercrime and financial cyber fraud. Use them to understand the exact screens and what each category records. Open (checked 2026-08-22)

Your bank or payment provider. Whatever the fraud looked like, tell your bank, wallet or payment app promptly through the channel it gives you (the SMS/e-mail alert reply, app, helpline or branch) and keep the complaint reference. For unauthorised electronic transactions RBI directs banks to let customers report instantly and says the longer you take to notify, the higher the risk of loss. Those liability rules concern unauthorised transactions; if you were deceived into making the transfer yourself (for example an induced UPI payment), they may not determine who bears the loss - notify the bank all the same and ask what it can do. Open (checked 2026-08-22)

The portal's grievance interface for complainants is the published Nodal/Grievance Officer contact list - an e-mail and phone route. No separate online grievance form and no reply-time promise was found on the portal, so none is stated here.

Open National Cybercrime Reporting Portal

Your State: the RTI portal and the police PIO

Once you know which State/UT police unit holds your complaint, the RTI goes to the Public Information Officer of that unit (the cyber crime police station, district cyber cell or Commissionerate - whichever the tracking result, if it identifies a unit, or the Nodal/Grievance Officer's reply names). State police are public authorities under the RTI Act; the fee and the filing route follow your State's RTI rules and portal.

If the tracking result identifies a unit, note it; otherwise use the State/UT Nodal or Grievance Officer to ask where it was forwarded. The public authority that unit belongs to is the one to address.
Find its Public Information Officer in the RTI section of your State police website, or ask the unit in writing. FileMyRTI's free FindMyPIO tool can help you locate it.
File on your State's RTI portal where one exists (listed below, verified June 2026), or by post to the PIO with the fee your State rules prescribe.
If no unit is identified anywhere, ask the State/UT Nodal Cyber Cell Officer or Grievance Officer in writing where the complaint was forwarded - that is the published contact for it. An RTI sent to a public authority that does not hold the record is subject to Section 6(3), explained below; that is not a guarantee of where it ends up.

FindMyPIO (free) · All State RTI portal guides

Where the PIO is published. Every public authority has to publish the names, designations and particulars of its Public Information Officers (Section 4(1)(b)(xvi)); State police websites usually carry this in an RTI section, often with the First Appellate Authority alongside.

Wrong office? Section 6(3) provides that where an application is made to a public authority for information held by another public authority, it is to be transferred to that other public authority within five days, with intimation to the applicant. It operates between public authorities under those conditions; it does not cover routing inside one public authority, and whether and how promptly a given office transfers an application is not something this page can promise. Address the PIO of the record-holding unit wherever you can identify it.

Central RTI (MHA / I4C) - when it fits and when it does not. A Central RTI (rtionline.gov.in, selecting Ministry of Home Affairs) is relevant only for records that MHA or I4C itself demonstrably holds. This page does not claim which complaint-level records those are: what I4C keeps for the portal is not published, so no specific record is named here. Investigation status, FIR registration and action taken are State/UT police records - a Central RTI is the wrong address for them, and any transfer to the State police is governed by Section 6(3) on its own terms.

State RTI portals (verified June 2026)

Telangana: rti.telangana.gov.in · guide
Maharashtra: rtionline.maharashtra.gov.in · guide
Karnataka: rtionline.karnataka.gov.in · guide
Tamil Nadu: rtionline.tn.gov.in · guide
West Bengal: rtionline.semtwb.in · guide
Uttar Pradesh: rtionline.up.gov.in · guide
Gujarat: onlinerti.gujarat.gov.in · guide
Delhi: rtionline.delhi.gov.in · guide
Andhra Pradesh: rtionline.ap.gov.in · guide
Rajasthan: rti.rajasthan.gov.in · guide
Bihar: jaankari.bihar.gov.in · guide
Madhya Pradesh: rti.mp.gov.in · guide
Kerala: rtiportal.kerala.gov.in · guide
Odisha: rtiodisha.gov.in · guide
Punjab: connect.punjab.gov.in · guide
Haryana: rtiharyana.gov.in · guide
Jharkhand: rti.jharkhand.gov.in · guide
Chhattisgarh: rtionline.cg.gov.in · guide
Assam: rtionline.assam.gov.in · guide
Uttarakhand: rtionline.uk.gov.in · guide
Himachal Pradesh: onlinerti.hp.gov.in · guide
Goa: rtionline.goa.gov.in · guide
Jammu & Kashmir: rtionline.jk.gov.in · guide
Meghalaya: megrti.gov.in · guide
Mizoram: rti.mizoram.gov.in · guide
Tripura: rtionline.tripura.gov.in · guide
Arunachal Pradesh: rti.arunachal.gov.in · guide
Dadra & Nagar Haveli and Daman & Diu: rti.dddgov.in · guide
Ladakh: rtionline.ladakh.gov.in · guide
Chandigarh: rtionline.gov.in · guide

No State online RTI portal could be verified for: Manipur, Nagaland, Sikkim, Puducherry, Andaman & Nicobar, Lakshadweep - file by post to the PIO (see each guide).

What an RTI can and cannot do here

Section 8(1)(h) lets a PIO withhold information "which would impede the process of investigation or apprehension or prosecution of offenders". It may apply to parts of an investigation file. It is not an automatic cover for everything connected with your complaint: the PIO has to apply it to the specific information, and the parts that can be separated should still be given (Section 10).

An RTI can ask for

Ask for the status of your complaint as recorded in the police unit's records.
Ask for the date the complaint was received or forwarded and the unit it went to.
Ask whether an FIR was registered and, if so, its number and date.
Ask for copies of action-taken records or notes, to the extent they exist and are disclosable.
Ask for the designation of the officer or unit the complaint is assigned to, where disclosable.
Ask for the recorded reason for closure or disposal, if any.
Ask for the published citizen-charter or service timeline that applies, if the unit has one.

An RTI cannot

Order an investigation, an FIR, an arrest or any action.
Order your bank or the police to freeze or return money.
Make the complaint move faster or re-open a closed one.
Create a record that does not exist - the reply can lawfully say "no such record".
Override Section 8(1)(h) where disclosure would genuinely impede the investigation.

Still stuck? Put it on record with an RTI

RTI is NOT the remedy for live fraud - report first. Weeks later, an RTI to the State police PIO can request the status of your complaint and the action-taken record (investigation details may be exempt under Section 8(1)(h) of the RTI Act).

What to ask for (quote your acknowledgement number):

The present status of complaint acknowledgement number [YOUR NUMBER] dated [DATE], as recorded in your office.
The date on which the said complaint was received by / forwarded to your office, and the name of the unit or police station to which it was forwarded, as recorded.
Copies of the acknowledgement and forwarding records relating to the complaint, if any.
Whether an FIR has been registered on the basis of the complaint and, if so, the FIR number and date as recorded.
Copies of the action-taken records or notes on the complaint, if any, to the extent disclosable under the RTI Act.
The designation of the officer or unit to which the complaint is presently assigned, where disclosable.
If the complaint has been closed or disposed of, the reason recorded for closure or disposal and the date, if any.
The published citizen-charter or service-standard timeline, if any, that applies to complaints of this kind in your office.

Under Section 7(1) of the RTI Act, the PIO is ordinarily required to respond within 30 days.

If the RTI reply does not arrive or is unsatisfactory, a First Appeal lies with the First Appellate Authority of the same public authority within 30 days.

Keep these ready

Acknowledgement / reference number from cybercrime.gov.in or 1930, and the date you filed.
The State/UT and, if shown, the police unit on your tracking page (screenshot it with the date).
Transaction IDs / UTRs, amounts, dates; bank or wallet statement lines.
Your bank's complaint reference, if you reported the transaction to the bank.
Any e-mail or letter to the Nodal / Grievance Officer and any reply.
For the RTI: your name and postal address for the reply, the fee instrument your State requires, and (if you claim BPL exemption) the proof.

Section 8(1)(h): what can be withheld, and what cannot be assumed

A refusal has to be reasoned. Section 7(8) requires the PIO to state the reasons for rejecting a request and the authority to appeal to. "Under investigation" written across the whole request, without saying which information would be impeded and how, is the kind of reply the First Appeal exists for.

If the RTI gets no reply, or a blanket "no"

Under Section 7(1) of the RTI Act the PIO is ordinarily required to respond within 30 days. If no decision is given within that time, Section 7(2) treats the request as refused - and that deemed refusal is what you appeal against.

A First Appeal goes to the First Appellate Authority of the public authority concerned - an officer senior in rank to the PIO, identified in the RTI reply itself or in that public authority's RTI disclosure - within 30 days of the reply or of the deadline passing (Section 19(1)). A blanket refusal that does not say which information is exempt and why can be appealed the same way. If the First Appeal also fails, a Second Appeal lies to the State Information Commission (the Central Information Commission for a Central public authority) within 90 days (Section 19(3)).

Address the First Appeal to the First Appellate Authority of the public authority that replied (or failed to reply) - use the name or designation given in the RTI reply, or the one in that public authority's RTI disclosure; if neither is available, "The First Appellate Authority under the RTI Act, [public authority]".
Attach a copy of your RTI, proof of filing or the postal receipt, and the reply if any. The Act prescribes no enclosure list; these let the appellate authority identify the application and the dates.
State plainly what happened: no reply by the Section 7(1) date (deemed refusal under Section 7(2)), or a refusal without reasons, or a Section 8(1)(h) refusal that does not say which information would impede the investigation and how. Challenge the adequacy of the reasons; do not assume any particular record is disclosable in every case.
Ask for the information to be provided, severing any genuinely exempt part under Section 10.

Want it drafted and filed properly the first time?

We identify the likely record-holding public authority and frame the record-trail questions around your acknowledgement number. Assisted filing from ₹399 incl. GST.

Have FileMyRTI file it for you or see all central government grievance systems

A worked example (hypothetical - not a real customer's case)

A customer lost money to a UPI fraud, called 1930 the same day and registered the complaint on the portal. Three months later the status still showed "pending" and nothing identified the unit handling it. Suppose they ask whether an RTI would help with the lost money. The honest answer: no. What an RTI could do is ask the State police PIO for the recorded status, the forwarding date and unit, and whether an FIR has been registered - so that whatever comes next (the Grievance Officer, a lawyer, or a complaint on the bank side) starts from the record rather than from silence. What the reply would say, and when, depends on the records that exist and on the PIO; this example makes no claim about the outcome.

Common questions

My money went out an hour ago. Should I file an RTI?No. Call 1930 and report on cybercrime.gov.in now; tell your bank at once. RTI is a request for existing records and takes weeks; it does nothing to stop or return money.

Who is handling my complaint - the portal or the police?Your complaint is handled by the police of the State or UT you selected when you filed it. The portal and the helpline take the report; the State/UT police decide on FIR registration and investigation.

What does "pending" mean on the portal?The portal does not publish a definition or a time limit for "pending", so this page does not guess one. All that can be said from the portal is that the public status remains "pending"; what that means operationally inside the handling unit cannot be determined from the portal. Use "Track your Complaint" for the latest entry and the Nodal/Grievance Officer route if the response has not been appropriate.

Will an RTI make the police act on my complaint?No. The RTI Act gives you access to records held by a public authority. It does not direct the police to investigate, register an FIR, arrest anyone or freeze an account, and this page does not claim it does. What it gives you is the recorded position - which you can then take to the Grievance Officer, a lawyer or a court.

Can the police refuse everything by saying "under investigation"?Section 8(1)(h) lets a PIO withhold information "which would impede the process of investigation or apprehension or prosecution of offenders". It may apply to parts of an investigation file. It is not an automatic cover for everything connected with your complaint: the PIO has to apply it to the specific information, and the parts that can be separated should still be given (Section 10).

Whom do I address the RTI to?Once you know which State/UT police unit holds your complaint, the RTI goes to the Public Information Officer of that unit (the cyber crime police station, district cyber cell or Commissionerate - whichever the tracking result, if it identifies a unit, or the Nodal/Grievance Officer's reply names). State police are public authorities under the RTI Act; the fee and the filing route follow your State's RTI rules and portal.

Should I file the RTI with the Ministry of Home Affairs or I4C instead?A Central RTI (rtionline.gov.in, selecting Ministry of Home Affairs) is relevant only for records that MHA or I4C itself demonstrably holds. This page does not claim which complaint-level records those are: what I4C keeps for the portal is not published, so no specific record is named here. Investigation status, FIR registration and action taken are State/UT police records - a Central RTI is the wrong address for them, and any transfer to the State police is governed by Section 6(3) on its own terms.

The RTI got no reply. What now?A First Appeal goes to the First Appellate Authority of the public authority concerned - an officer senior in rank to the PIO, identified in the RTI reply itself or in that public authority's RTI disclosure - within 30 days of the reply or of the deadline passing (Section 19(1)). A blanket refusal that does not say which information is exempt and why can be appealed the same way. If the First Appeal also fails, a Second Appeal lies to the State Information Commission (the Central Information Commission for a Central public authority) within 90 days (Section 19(3)).

Can I withdraw the complaint?A complaint filed under "Report Cyber Crime" can be withdrawn before it is converted into an FIR; one filed under "Report Women/Child Related Crime" cannot be withdrawn.

Source ledger

Official source	What it proves on this page	Verified / last checked
cybercrime.gov.in	NCRP home: "Register a Complaint" (Webform/Index.aspx), Financial Fraud category; FAQ: confirmation message on submission; tracking by the reference number. Also cited as a supporting source for 8 statements on this page.	2026-08-22 fetched and read on 2026-08-22
cybercrime.gov.in/Webform/Citizen_Manual.aspx	NCRP Citizen Manual page lists three manuals (Report RGR complaints; Report Cyber Crime; Financial Cyber Frauds Reporting and Management System).	2026-08-22 fetched and read on 2026-08-22
cybercrime.gov.in/Webform/FAQ.aspx	NCRP FAQ: "The complaints reported on the portal shall be handled by the concerned State/UT police authorities based on your selection of State/ UT while reporting the complaint." PIB (Rajya Sabha reply, 11 Feb 2026): incidents reported on NCRP, "their conversion into FIRs and subsequent action ... are handled by the State/UT Law Enforcement Agencies concerned as per the provisions of the law." NCRP FAQ: "A complaint filed under REPORT WOMEN/ CHILD RELATED CRIME section cannot be withdrawn. Complaint filed under REPORT CYBER CRIME section can be withdrawn before it is converted into FIR." NCRP FAQ: "You can report crimes related to online Rape or Gang Rape (RGR) content anonymously. You do not need to provide any personal information" (Women/Child section only); other reporting requires the mandatory registration fields; status only for Report and Track / Report Other Cybercrime; handled by the selected State/UT police. NCRP FAQ and home page publish no processing timeline (checked 22 Aug 2026); nodal list page: contact when the response has not been appropriate; RTI Act s.6 request for records. NCRP FAQ: "You will be able to check status of your complaint if you have reported the complaint using 'Report and Track' option or 'Report Other Cybercrime' section available on the portal."; "acknowledgement number which can be used to track the progress of the complaint". The FAQ does not state that the status identifies the handling police unit. Home page menu: "Track your Complaint". NCRP FAQ/home publish no status glossary or timeline (checked 22 Aug 2026); FAQ: status check; nodal list: escalation contact. Also cited as a supporting source for 6 statements on this page.	2026-08-22 fetched and read on 2026-08-22
cybercrime.gov.in/webform/Crime_NodalGrivanceList.aspx	Two parallel routes built from the portal's own facts: status via Track your Complaint (FAQ); handling by the selected State/UT police (FAQ); Nodal/Grievance Officer contact when the response has not been appropriate (nodal list page); and, independently, RTI as a request for existing records under the RTI Act (s.6(1)). No source makes either route a precondition for the other. FAQ: status via Report and Track; nodal list page: contact Nodal/Grievance Officer if the response has not been appropriate; RBI 2017 circular: bank-side reporting and liability rules. FAQ: handled by the State/UT selected at filing; nodal list: State/UT Nodal Officer and Grievance Officer per State/UT; RTI Act s.6(3) transfer. NCRP nodal/grievance list page: "Complainant who registered complaint using 'Report & Track' option on the National Cyber Crime Reporting Portal, may contact the respective State/UT Nodal Officer or Grievance Officer if the response has not been appropriate." 36 rows checked 22 Aug 2026; the home-page "Contact Us" link points to this list. Negative finding, checked 22 Aug 2026: the home-page "Contact Us" link resolves to the Nodal/Grievance Officer list (names, ranks, phones, e-mails); no complainant grievance form or service timeline is published on the home page, FAQ or that list. NCRP FAQ: complaints handled by the State/UT police selected at filing; nodal list page: the State/UT Nodal/Grievance Officer is the published contact; RTI Act s.6(1): the application goes to the PIO of the concerned public authority. Nodal list page: Nodal/Grievance Officer per State/UT is the contact for complaints whose response has not been appropriate; RTI Act s.6(3): transfer between public authorities within five days with intimation. Also cited as a supporting source for 2 statements on this page.	2026-08-22 fetched and read on 2026-08-22
i4c.mha.gov.in	i4c.mha.gov.in: I4C "established by MHA ... to provide a framework and eco-system for Law Enforcement Agencies"; NCRP and 1930 are I4C reporting channels. PIB 11 Feb 2026: MHA set up I4C "as an attached office"; "Police" and "Public Order" are State subjects and "The States/UTs are primarily responsible for the prevention, detection, investigation and prosecution of crimes including cyber crime".	2026-08-22 fetched and read on 2026-08-22
rtionline.gov.in	rtionline.gov.in: online RTI to Central Government Ministries/Departments (MHA listed). PIB 11 Feb 2026: I4C is an attached office of MHA; conversion into FIRs and subsequent action are handled by State/UT LEAs. No source lists which complaint records I4C holds, so none is named. RTI Act s.6(3): transfer between public authorities.	2026-08-22 fetched and read on 2026-08-22
www.indiacode.nic.in/handle/123456789/12923	RTI Act 2005, s.2(h) public authority (includes State Government bodies), s.5 designation of PIOs, s.6(1) application to the PIO of the concerned public authority; fees under State RTI Rules (s.27). State portal availability per the FileMyRTI portal-help dataset (verified June 2026). RTI Act 2005, s.6 request to the PIO of the public authority holding the record; s.8(1)(h) exemption where disclosure would impede investigation; s.10 severability. RTI Act 2005, s.2(f)/(j): right to information held by a public authority; s.8 exemptions; RTI does not create a review of a decision. RTI Act 2005, s.4(1)(b)(xvi): every public authority must publish the particulars of its PIOs; s.5(1): PIOs designated in every administrative unit. RTI Act 2005, s.6(1): application in writing or electronically with the prescribed fee; s.27: State Government rules prescribe the fee. Portal availability per the FileMyRTI verified portal dataset (June 2026). RTI Act 2005, s.4(1)(b)(xvi): publication of the names, designations and other particulars of the Public Information Officers. RTI Act 2005, s.6(3): application to be transferred to the concerned public authority within five days with intimation to the applicant. RTI Act 2005, s.8(1)(h): exemption for information which would impede the process of investigation or apprehension or prosecution of offenders; s.10(1): access to the part of a record that does not contain exempt information and can reasonably be severed. RTI Act 2005, s.7(8): reasons for rejection, period within which an appeal may be preferred and particulars of the appellate authority. RTI Act 2005, s.7(1): request to be disposed of within thirty days of receipt; s.7(2): failure to decide within the specified period is deemed a refusal. RTI Act 2005, s.19(1): first appeal within thirty days to the officer senior in rank to the PIO; s.19(3): second appeal within ninety days to the Central or State Information Commission; s.7(8)(i): a rejection must state the reasons. RTI Act 2005, s.19(1): appeal to the officer senior in rank to the PIO in each public authority; s.7(8)(ii)-(iii): a rejection must state the period for and the particulars of the appellate authority; s.4(1)(b)(xvi): PIO particulars published. RTI Act 2005, s.19(1): appeal within thirty days from the expiry of the s.7 period or from receipt of the decision - the dates have to be shown. RTI Act 2005, s.7(2): deemed refusal; s.7(8)(i): reasons for rejection must be stated; s.8(1)(h): exemption only where disclosure would impede the process of investigation, apprehension or prosecution. RTI Act 2005, s.10(1): access to the part of the record that does not contain exempt information and can reasonably be severed. RTI Act 2005, s.2(j) right to information (access to records); no provision directs action by the public authority on the subject matter. Also cited as a supporting source for 8 statements on this page.	2026-07-22 (last checked 2026-08-22) text last read 2026-07-22; automated re-check on 2026-08-22 failed (India Code / DoPT / legislative.gov.in returned 403/404/timeout) - statutory readings listed for legal review
www.pib.gov.in/PressReleasePage.aspx?PRID=1988272	Also cited as a supporting source for 3 statements on this page.	2026-08-22 fetched and read on 2026-08-22
www.pib.gov.in/PressReleasePage.aspx?PRID=2226441	PIB 11 Feb 2026: CFCFRMS "launched in year 2021 for immediate reporting of financial frauds and to stop siphoning off funds by the fraudsters"; "A toll-free Helpline number '1930' has been operationalized to get assistance in lodging online cyber complaints." NCRP home shows 1930 and the Financial Fraud reporting path. PIB 11 Feb 2026: CFCFRMS for immediate reporting to stop siphoning of funds; 1930 helpline; RBI 2017 circular: notify the bank at the earliest. RTI Act s.7(1): thirty-day disposal. Also cited as a supporting source for 5 statements on this page.	2026-08-22 fetched and read on 2026-08-22
www.rbi.org.in/Scripts/NotificationUser.aspx?Id=11040	RBI circular DBR.No.Leg.BC.78/09.07.005/2017-18 (6 Jul 2017), "Customer Protection - Limiting Liability of Customers in Unauthorised Electronic Banking Transactions": customers "must be advised to notify their bank of any unauthorised electronic banking transaction at the earliest ... the longer the time taken to notify the bank, the higher will be the risk of loss"; banks "shall also enable customers to instantly respond by 'Reply' to the SMS and e-mail alerts". Also cited as a supporting source for 2 statements on this page.	2026-08-22 fetched and read on 2026-08-22

Portal facts verified between 2026-07-20 and 2026-07-23 from the official sources below.

Official sources: cybercrime.gov.in · cybercrime.gov.in/webform/Crime_NodalGrivanceList.aspx · www.pib.gov.in/PressReleasePage.aspx · www.rbi.org.in/Scripts/NotificationUser.aspx · cybercrime.gov.in/Webform/FAQ.aspx · rtionline.gov.in

Legal sources: www.indiacode.nic.in/handle/123456789/12923