Cybercrime complaint filed, no update? Do this next

You reported the fraud on the national cybercrime helpline or portal and have a reference number, but weeks have passed with no word. The steps below show how the complaint is handled, the official escalation route, and what an RTI can and cannot get.

FileMyRTI is not a government website. The official route below involves no FileMyRTI charge - any official fee is the department's own, stated on its portal. Our paid help applies only at the RTI stage, if you choose it.

First, make sure the official route is exhausted

Step 1 - File correctly. For financial fraud, speed matters — call 1930 first, then complete the portal report.
Step 2 - Track it. Track with the reference number (not available for anonymous reports).
Step 4 - Escalate on the portal. The portal routes complaints to your State/UT police for action - it does not investigate itself. If the response to a Report & Track complaint is inadequate, contact your State/UT Nodal Officer or Grievance Officer; the official contact list is published on the portal.
Open National Cybercrime Reporting Portal

Still stuck? Put it on record with an RTI

RTI is NOT the remedy for live fraud - report first. Weeks later, an RTI to the State police PIO can request the status of your complaint and the action-taken record (investigation details may be exempt under Section 8(1)(h) of the RTI Act).

What to ask for (quote your registration number):
  1. The present status of the complaint bearing acknowledgement/reference number [YOUR REF], and the police unit it has been forwarded to.
  2. The date on which the complaint was forwarded and whether an FIR or other proceeding has been registered on it.
  3. The action taken on the complaint, to the extent disclosable.
  4. If the complaint was closed, the reasons recorded for closure.

Under Section 7(1) of the RTI Act, the PIO is ordinarily required to respond within 30 days.

If the RTI reply does not arrive or is unsatisfactory, a First Appeal lies with the First Appellate Authority of the same public authority within 30 days.

Want it drafted and filed properly the first time?

We identify the likely record-holding public authority and frame the record-trail questions around your registration number.

Have FileMyRTI file it for you   or see all central grievance systems

Common questions

Is RTI the right tool if I just lost money to fraud?No - speed matters more than paper. Call 1930 and complete the portal report first. RTI is for weeks later, when the complaint has a reference number but no visible movement.
Can the police refuse to share investigation details?Yes, partly. Information that would impede an ongoing investigation can be withheld under Section 8(1)(h) of the RTI Act. The status of your complaint, its forwarding, and whether an FIR was registered may be requested - disclosure depends on the records held and the exemptions the PIO applies.
Whom should the RTI be addressed to?The portal routes complaints to your State police, so the RTI goes to the PIO of the police unit handling it (district cyber cell or Commissionerate). State police fall under the same RTI Act, with fees per your State rules.
Portal facts verified between 2026-07-20 and 2026-07-23 from the official sources below.
Official sources: cybercrime.gov.in · cybercrime.gov.in/webform/Crime_NodalGrivanceList.aspx · rti.gov.in
Legal sources: www.indiacode.nic.in/handle/123456789/1362
Success Your changes has been saved
Error