Gujarat RTI Online Portal Help: Account, Department Not Listed, Payment, First Appeal and Offline Filing

Before you start, keep these ready

• A mobile number and email (to create your account and receive updates)
• Your full postal address
• The Gujarat department / public authority you want information from
• Your RTI questions, written in plain text (attach a PDF if your request is long)
• A payment method accepted by the portal (internet banking, SBI ATM-cum-Debit card, Mastercard/Visa card or an online wallet)
• A supporting document as a small PDF, if needed
• A copy of your BPL certificate, if you are claiming the fee exemption

How filing works

1. Open onlinerti.gujarat.gov.in and create a user account (recommended so you can track and appeal later).
2. Start a new RTI request and read the portal instructions.
3. Select the concerned Gujarat State public authority - only if it is available on the portal (the rollout is phased).
4. Enter your applicant details and postal address.
5. Write your RTI request in plain text; if it is long, attach the rest as a PDF.
6. Pay the prescribed fee online (internet banking, SBI ATM-cum-Debit card, Mastercard/Visa card or wallet). BPL applicants attach the BPL certificate instead.
7. Submit and save the unique registration number - you need it to track the RTI and to file a First Appeal online.

If your department is not listed (the most common problem)

• Look for the parent Gujarat department - the office may sit under a larger State public authority.
• Remember the portal is phased - your Gujarat office may simply not be onboarded yet; that does not mean you cannot file, only that you may need the postal route.
• If it is a Central Government office, use the Central RTI portal (rtionline.gov.in) - see our Central portal help.
• If it is another State's public authority, use that State's RTI route.
• If your Gujarat office is not yet on the portal, file by post to the concerned PIO - see our guide to filing RTI offline.
• Use Section 6(3) transfer only after a reasonable effort to identify the correct public authority. See Section 6(3) explained.
• Not sure which office or PIO? Use FindMyPIO, or let FileMyRTI identify it and file for you.

Common portal errors and how to fix them

Filing a First Appeal

If you filed your RTI through the Gujarat portal, you can file the First Appeal online using the "Submit First Appeal" option with your registration number - after the 30-day period has lapsed or once the PIO responds. If your RTI was filed physically by post, file the appeal physically unless the authority gives an online route. For a Second Appeal or complaint, use the Gujarat Information Commission route - not this RTI application / First Appeal flow.

When to use a State portal or file offline instead

• Your Gujarat office is not yet on the portal (phased rollout) - file by post to its PIO.
• The office is a Central Government body or another State's authority - use the Central portal (rtionline.gov.in) or that State's route.
• The portal or payment is repeatedly failing.
• You want a Speed Post trail as documentary proof, or you already know the PIO address and prefer postal filing.

For the postal route, see how to file an RTI offline (by post), including how to attach the fee.

Postal RTI packet checklist

• Signed RTI application
• Correct fee instrument or BPL proof
• Supporting document, if needed
• Envelope addressed to the PIO / public authority
• Your return address
• A photo or photocopy of the full packet before dispatch
• The Speed Post or registered post receipt

Frequently Asked Questions