Uttar Pradesh RTI Online Portal Help: Department Not Listed, Payment, First Appeal and Offline Filing

Before you start, keep these ready

• Your full name and postal address
• A mobile number and email ID
• The Uttar Pradesh department / public authority you want information from
• Your RTI questions, written clearly in plain text
• Any reference number, complaint number, file number, application number or registration number
• A supporting document as a small PDF, if needed
• BPL proof, if claiming the fee exemption
• A payment method: Net Banking, Debit Card, Credit Card or UPI

How filing works

1. Open rtionline.up.gov.in and start a new RTI request through the application / request option.
2. Read the instructions carefully before proceeding.
3. Select the concerned Uttar Pradesh department / public authority from the available list.
4. For district-level offices, follow the portal district-selection rule: except for DM/SSP-level matters, select the relevant directorate / commissioner-level public authority and then choose the concerned district.
5. Enter your applicant details and postal address correctly.
6. Write your RTI request in clear, plain language.
7. Upload supporting documents only if relevant or required by the portal.
8. Pay the applicable fee using Net Banking, Debit Card, Credit Card or UPI, unless claiming a valid BPL exemption.
9. Submit the application and save the acknowledgement / registration number.
10. Use the portal status option later to track your application.

District-level office selection

The UP portal notice says that, except for DM/SSP-level matters, applications relating to other district-level offices should be filed by selecting the relevant directorate / commissioner-level public authority and then choosing the concerned district. This matters for local/district offices, because choosing the wrong authority can delay the RTI or cause return/transfer.

If your department is not listed (the most common problem)

• Look for the parent Uttar Pradesh department - many district offices, boards, authorities, directorates, corporations and local offices sit under a larger department.
• Search using different names - a local office may appear under the parent department, district office, authority, board, corporation or directorate.
• Do not choose a random department just to proceed - a wrong selection can delay the RTI or lead to return/transfer.
• If it is a Central Government office, use the Central RTI portal (rtionline.gov.in) - see our Central portal help.
• If it is UP Vidhan Sabha, UP Vidhan Parishad or Allahabad High Court authorities, do not use this portal - use the prescribed route for that authority.
• If it is another State's public authority, use that State's RTI route.
• If the Uttar Pradesh public authority is genuinely not available on the portal, file by post to the concerned PIO - see our guide to filing RTI offline.
• Use Section 6(3) transfer only after a reasonable effort to identify the correct public authority. See Section 6(3) explained.
• Not sure which office or PIO? Use FindMyPIO, or let FileMyRTI identify it and file for you.

Common portal errors and how to fix them

Filing a First Appeal

The UP RTI Online portal supports First Appeals for eligible UP public authorities - use your original registration / acknowledgement details to file the First Appeal online if the RTI was filed through this portal. If your RTI was filed physically by post, file the First Appeal physically to the First Appellate Authority of the same public authority, unless that authority provides an online appeal route. For a Second Appeal or complaint, use the Uttar Pradesh State Information Commission route - not the RTI application / First Appeal flow.

When to use a State portal or file offline instead

• The Uttar Pradesh public authority is not available on the portal.
• The matter belongs to Central Government, another State, UP Vidhan Sabha, UP Vidhan Parishad or Allahabad High Court authorities.
• The portal form or payment flow is repeatedly failing.
• Your matter concerns a local office, municipality, panchayat, university, board, development authority or district office not found online.
• The correct authority/department is unclear, or you want Speed Post proof of filing.
• You already know the PIO address and prefer postal filing, or you need to attach documents that are easier to send physically.

For the postal route, see how to file an RTI offline (by post), including how to attach the fee.

Postal RTI packet checklist

• Signed RTI application
• Correct fee instrument or BPL proof
• Supporting document, if needed
• Envelope addressed to the PIO / public authority
• Your return address
• A photo or photocopy of the full packet before dispatch
• The Speed Post or registered post receipt

Frequently Asked Questions