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An RTI for Custom Request compels the concerned government office to disclose the status of your pending matter, the officer-in-charge, and the reasons for any delay or inaction — cutting through opaque "under process" responses with statutorily backed transparency.
✓What you'll receive
- Official status of your pending matter with date-stamped file notings
- Name and designation of the officer handling your case
- Reasons for any delay, rejection, or return of your application
- Expected timeline for resolution under the department's internal SLA
👤Who typically files this
- Citizens whose Custom Request matter has been pending beyond reasonable timelines
- Applicants seeking formal disclosure on decisions that affect them
- Individuals preparing for litigation or appellate proceedings who need documentary evidence
🏛Common PIO / departments
- The specific government department handling your Custom Request matter
- The designated Public Information Officer (PIO) of that department
- The senior officer designated as First Appellate Authority
What questions will your RTI actually ask?
A well-drafted RTI asks specific, dated questions the PIO can't evade. Below is the structure our advocates typically use for this matter — drafted line by line in your final application.
- What is the current status of the Custom Request application / matter filed on (date)?
- What is the name and designation of the officer assigned to handle this matter, along with their contact number and email?
- What are the specific reasons for the delay / inaction beyond the statutory / internal timeline applicable to this matter?
- Please provide certified copies of all file notings, correspondence, and orders related to this matter to date.
- What is the expected timeline for resolution and the action plan going forward?
Typical timeline — from draft to government reply
Why RTIs sometimes take longer than the 30-day statutory window
Even though the RTI Act 2005 mandates a 30-day response, real-world delays are common. Understanding the typical bottlenecks helps us draft the RTI so these causes are minimized from the start — and escalate faster when they occur.
- Missing or incomplete supporting documents in the file. The PIO cannot release information about a matter if the underlying file is incomplete. Our drafting explicitly asks for the file-completion status, forcing disclosure.
- PIO transferred, retired, or on long leave — file not reassigned. When the originally notified PIO is unavailable and the department has not formally reassigned the PIO role, RTIs get stuck. Our advocates cite Section 5(4) to demand immediate deemed-PIO action.
- Jurisdictional confusion between offices. Some matters touch multiple offices (for example, property matters that span SRO + Tehsildar + Municipality). Our drafting addresses all relevant PIOs in parallel to prevent "not my department" deflection.
- Inter-departmental correspondence pending. The PIO may need information from a sister department. Under Section 6(3), the receiving PIO must transfer the application within 5 days if it concerns another public authority — we explicitly invoke this section to avoid silent forwarding.
- File physically misplaced at the office. Surprisingly common with older matters. An RTI asking specifically for the file's physical-tracking movement (who last handled it, where it currently is) forces the department to either locate or formally acknowledge the loss — which in itself triggers reconstruction.
⏱ If the department delays beyond 30 days
If the department does not respond within 30 days, we file a First Appeal under Section 19(1) of the RTI Act 2005 at no additional cost — included with every FileMyRTI application. Persistent non-compliance is further escalated to the Central or State Information Commission.
What the government reply typically looks like
Under Section 7(1) of the RTI Act, the PIO must provide information as requested, reject it citing a specific Section 8 exemption, or transfer the application to the correct PIO under Section 6(3). A compliant reply arrives by post or email and includes:
We forward the reply to you within 24 hours of receiving it, translate any legalese into plain language, and flag whether a First Appeal is warranted based on the substance of the reply.
Struggling to find the right RTI form for your specific issue? Don't worry—we've got you covered!
At FileMyRTI.com, we understand that not every issue neatly fits into standard RTI categories. Whether it's about a pending application, a complex government process, or any unique query, our **Custom RTI Request* service ensures you get precisely what you need.
Apply NowHow It Works
Click ‘Apply Now’ and fill out your details in minutes. No legal experience required.
Our experts prepare your RTI application and file it with the correct department.
Receive your answer directly from the government, usually within 30 days.
Why Choose FileMyRTI?
We’ve successfully filed over 50,000 online and offline RTI applications, delivering clarity and accountability to citizens.
Our accurate and comprehensive filing process increases your chances of receiving timely responses from government authorities.
Your data is safeguarded by cutting-edge security, and we ensure a seamless experience from start to finish.
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Frequently Asked Questions
What if I'm unsure about the right department for my RTI?
Don't worry—our experts will identify and direct your RTI to the correct authority.
How long does a custom RTI take to process?
As per the RTI Act, responses typically arrive within 30 days. Complex queries may require additional follow-ups, but our team manages the entire process efficiently.
Is my information confidential?
Absolutely. We handle your information securely and only share necessary details with the concerned government authority.
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