Chhattisgarh RTI Online Portal Help: Department Not Listed, Payment, First Appeal and Offline Filing

Before you start, keep these ready

• A mobile number and email (for updates and the acknowledgement)
• Your full postal address
• The Chhattisgarh department / public authority you want information from
• Your RTI questions, written in plain text
• A payment method as shown by the portal (or, offline, e-stamp / non-judicial stamp / IPO / DD / cash / treasury challan)
• A supporting document as a small PDF, if needed
• A copy of your BPL certificate, if claiming the fee exemption

How filing works

1. Open rtionline.cg.gov.in and start a new RTI request as guided by the portal.
2. Read the portal instructions and select the concerned Chhattisgarh department / public authority.
3. Enter your applicant details and postal address.
4. Write your RTI request in clear, plain text and attach a supporting document if needed.
5. Pay the fee through the portal payment option (BPL applicants are exempt).
6. Submit and save the registration / acknowledgement number - you need it to track and to file a First Appeal.

If your department is not listed (the most common problem)

• Look for the parent Chhattisgarh department - the office may sit under a larger public authority.
• If it is a Central Government office, use the Central RTI portal (rtionline.gov.in) - see our Central portal help.
• If it is the Chhattisgarh High Court, use the High Court's own RTI portal; for another State, use that State's route.
• If a Chhattisgarh office is not available on the portal, file by post to the concerned PIO - see our guide to filing RTI offline.
• Use Section 6(3) transfer only after a reasonable effort to identify the correct public authority. See Section 6(3) explained.
• Not sure which office or PIO? Use FindMyPIO, or let FileMyRTI identify it and file for you.

Common portal errors and how to fix them

Filing a First Appeal

The Chhattisgarh portal supports First Appeals online for RTIs filed through it - use your registration number. Under the Chhattisgarh Right to Information (Appeal) Rules, 2006 a First Appeal costs Rs. 50, or Rs. 75 if you want the order sent by post (applicants below the poverty line are exempt). If your RTI was filed by post, file the appeal physically to the First Appellate Authority of the same office. For a Second Appeal or complaint, approach the Chhattisgarh State Information Commission.

When to use a State portal or file offline instead

• The Chhattisgarh office is not available on the portal, or online payment keeps failing.
• The office is a Central Government body or another State's authority - use the Central portal (rtionline.gov.in) or that State's route.
• You want a Speed Post trail as documentary proof, or you already know the PIO address.

For the postal route, see how to file an RTI offline (by post), including how to attach the fee.

Postal RTI packet checklist

• Signed RTI application
• Fee instrument (e-stamp / non-judicial stamp / IPO / DD / cash receipt / treasury challan) or BPL proof
• Supporting document, if needed
• Envelope addressed to the PIO / public authority
• Your return address
• A photo or photocopy of the full packet before dispatch
• The Speed Post or registered post receipt

Frequently Asked Questions