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West Bengal RTI Online Portal Help: Form, Status Check, Department Not Listed, Fee Mode and Offline Filing

Note: FileMyRTI is not a government website. This guide helps citizens use the official RTI portal correctly. If the portal does not support your department or filing route, FileMyRTI can help you file through the correct online or postal method.

Quick answer

The State names its online RTI portal rtionline.wb.gov.in. A State notice seen on 20 Oct 2026 says it cannot be reached for a few days; if it does not load, file by post to the concerned PIO. For Central Government offices such as EPFO, Passport Office, Income Tax or central ministries, use rtionline.gov.in if the office is listed there.

Fee: Rs. 10 under rule 3(1) of the West Bengal Right to Information Rules, 2006, as amended in 2008: a court-fee stamp or non-judicial stamp paper of Rs. 10, or a demand draft, banker's cheque or Indian Postal Order payable to ‘(name of the link bank) a/c, Government of West Bengal, RTIACT’ under rule 3(1), not to the PIO; the rule leaves the bank name blank, so ask the PIO office which treasury-linked bank to write. Cash is not a listed mode. BPL applicants are exempt under Section 7(5) of the RTI Act and should attach valid proof.
CoversWest Bengal State Government departments and public authorities available through the West Bengal Online RTI Portal.
Does NOT coverCentral Government offices, public authorities of other States, and West Bengal offices not available through the portal route. For a Central Government office, use the Central RTI portal (rtionline.gov.in); if a West Bengal public authority cannot be found online, use postal/offline filing.

Before you start, keep these ready

  • Your full name, email ID and mobile number
  • Your full postal address
  • The West Bengal department / public authority you want information from
  • Your RTI questions, written in plain text
  • Any reference number, complaint number, file number or application number
  • A supporting document as a small PDF, if needed
  • BPL proof, if claiming the fee exemption
  • The payment method / fee mode shown by the portal or prescribed by the authority
Good to know: On the earlier portal address (seen in June 2026) the form first asked for your Full Name, Email and Mobile, then opened the Online RTI Request Form, with Check Status / View Status and Department Login options. These steps have not been rechecked on rtionline.wb.gov.in. The portal is owned and maintained by the e-Governance cell, Department of Personnel and Administrative Reforms, Government of West Bengal.

How filing works

  1. Open rtionline.wb.gov.in (if it does not load, file by post).
  2. If the portal loads: enter your basic details (full name, email and mobile number).
  3. If the portal loads: proceed to the Online RTI Request Form.
  4. Select or identify the concerned West Bengal department / public authority, if the portal provides the option.
  5. Enter your applicant details and postal address carefully.
  6. Write your RTI request in clear, plain language.
  7. Upload only relevant supporting documents, if the portal asks for them.
  8. Pay the applicable fee or follow the fee mode shown by the portal.
  9. Submit the application and save the acknowledgement / reference details.
  10. If the portal loads: use the Check Status / View Status option to track your application.

If your department is not listed (the most common problem)

  • Look for the parent West Bengal department - many local offices sit under a larger department or public authority.
  • Search using different names - a district office, board, corporation, municipality or authority may appear under a parent department.
  • Do not choose a random department just to proceed - a wrong selection can delay the RTI or cause transfer/rejection.
  • If it is a Central Government office, use the Central RTI portal (rtionline.gov.in) - see our Central portal help.
  • If it is another State's public authority, use that State's RTI route.
  • If the West Bengal public authority is genuinely not available, file by post to the concerned PIO - see our guide to filing RTI offline.
  • Use Section 6(3) transfer only after a reasonable effort to identify the correct public authority. See Section 6(3) explained.
  • Not sure which office or PIO? Use FindMyPIO, or let FileMyRTI identify it and file for you.

Common portal errors and how to fix them

Basic details form not working

If the portal loads, check that your name, email and mobile number are entered correctly. Try a fresh browser session, clear the cache, or use another browser. If the portal still fails and your matter is time-sensitive, file by post so you do not lose time.

No email / SMS update received

Wait a few minutes and check SMS, email and the spam folder. Make sure the mobile number has network. If the portal does not move forward, try again later or use offline filing.

Department / public authority not found

Do not guess. Search for the parent department or related public authority. For local bodies, municipalities, district offices, police offices, universities, boards and corporations, check whether they appear under a broader department. If still not available, file by post to the PIO.

RTI text not accepted

Remove bullets, emojis, smart quotes, copied formatting and unusual symbols. Paste the draft into Notepad first, then copy the plain text into the portal. Use short numbered questions and simple punctuation.

Supporting document upload failed

Use a small PDF and remove spaces and special characters from the file name. Upload only documents genuinely relevant to your RTI or specifically required by the portal. If claiming BPL exemption, attach valid BPL proof.

Fee / payment mode unclear

Follow the portal instruction shown during filing. If no clear online payment option appears for your authority, check the West Bengal RTI Rules or the concerned department's RTI instructions. If still unclear, file by post using the prescribed fee mode, or take FileMyRTI help before dispatch.

No acknowledgement / status not visible

If the portal loads, use the Check Status / View Status option. Keep screenshots and any reference details. If no status appears and the matter is urgent, prepare a postal RTI to the correct PIO.

Filing a First Appeal

If your RTI was filed through the West Bengal Online RTI Portal and the portal provides an appeal/status route, use the online details available there. If your RTI was filed physically by post, file the First Appeal physically to the First Appellate Authority of the same public authority, unless that authority gives you an online appeal route. Attach a copy of the original RTI application, the postal receipt / delivery proof (if filed offline), the PIO reply (if any), and short appeal grounds explaining the no-reply, delay or unsatisfactory reply.

When to use a State portal or file offline instead

  • The West Bengal public authority is not available through the portal.
  • The portal form is not working.
  • Your matter concerns a local office, municipality, panchayat, police office, university, board or district authority not found online.
  • The fee / payment mode is unclear.
  • You want Speed Post proof of filing, or you already know the PIO address and prefer postal filing.
  • You are sending supporting documents that are easier to file physically.

For the postal route, see how to file an RTI offline (by post), including how to attach the fee.

Postal RTI packet checklist

  • Signed RTI application
  • Correct fee instrument or BPL proof
  • Supporting document, if needed
  • Envelope addressed to the PIO / public authority
  • Your return address
  • A photo or photocopy of the full packet before dispatch
  • The Speed Post or registered post receipt

Not sure whether to file online or by post? FileMyRTI can identify the route and file it for you.

Frequently Asked Questions

Can I file West Bengal RTI online?

The State portal is rtionline.wb.gov.in, but a State notice seen on 20 Oct 2026 says it cannot be reached. If it does not load, file by post to the concerned PIO.

Can I file Central Government RTI on the West Bengal portal?

No. For Central Government public authorities such as EPFO, Passport Office, Income Tax and central ministries, use the Central RTI portal at rtionline.gov.in.

What if the West Bengal department is not available on the portal?

First search for the parent department or related public authority. If it is still not available, file by post to the concerned PIO. Do not choose a random department just to proceed.

What fee should I pay for West Bengal RTI?

Rs. 10 under rule 3(1) of the West Bengal Right to Information Rules, 2006, as amended in 2008: a court-fee stamp or non-judicial stamp paper, or a demand draft, banker's cheque or Indian Postal Order payable to ‘(name of the link bank) a/c, Government of West Bengal, RTIACT’ under rule 3(1), not to the PIO; the rule leaves the bank name blank, so ask the PIO office which treasury-linked bank to write. Cash is not a listed mode. BPL applicants should attach valid BPL proof for exemption.

Can I track my West Bengal RTI online?

The earlier portal had Check Status / View Status options using the acknowledgement or reference details from filing. Use them if the portal loads; otherwise keep your postal receipt and track with the PIO.

Can FileMyRTI file West Bengal RTI for me?

Yes. FileMyRTI can draft the RTI, identify the correct West Bengal public authority or PIO, and file it through the correct online or postal route.

Stuck on the portal? FileMyRTI can file it for youThe portal does not support my authority / I need postal filing - we draft it, identify the correct PIO, and file via the right online or postal route, from Rs. 399. The official DIY route usually charges only the fee prescribed by that authority; check the amount shown above or on the portal.

I only need help finding the correct PIO >

Need live help filing on this portal? Book a 30-minute assisted filing session (Rs. 499) >

Last verified: October 2026 - read on 20 October 2026: the portal name and outage notice on par.wb.gov.in, and the fee under the West Bengal Right to Information Rules, 2006 as amended in 2008. The form steps were seen on the earlier portal in June 2026 and have not been rechecked. See also: the full West Bengal RTI guide, the national RTI online guide, the Fee Calculator, and more portal help guides.

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