Karnataka Complaints & Grievances: Where to Complain First (2026)

Most problems with a Karnataka government service start with a complaint, application or grievance - not an RTI. This router lists the official state systems, what each covers, how to track it, and the escalation step when nothing happens. Every fact below comes from an official government source, listed with its verification date at the bottom of each card.

FileMyRTI is not a government website. Use the official systems linked below. Where a verified official fee applies, it is shown on the card. We help at the later stage: when an application or complaint remains pending or unresolved, an RTI can obtain the official record of what happened to it.

Which system should you use first?

Your problem	Go to
Certificate or service application stuck	Seva Sindhu
Notified service delayed past its Sakala time limit	Sakala
Land record, RTC/Pahani or mutation problem	Bhoomi (land records) / Bhoomi Monitoring Cell: 080-22113255, 8277864065 / 8277864067 / 8277864068; bhoomi@karnataka.gov.in
Police petition, lost documents or complaint follow-up	Karnataka State Police services
Water or sewerage problem (Bengaluru)	BWSSB
Builder or real-estate project complaint	K-RERA
Any other Karnataka government grievance	Janaspandana (iPGRS) / 1902

The official Karnataka grievance systems

Janaspandana (iPGRS)

Any Karnataka government grievance

Use it for: Grievances about Karnataka government departments and services, registered online, by phone, through the Janaspandana app, or at operator kiosks.

First step: Register the grievance online on the portal or call 1902; keep the grievance ID.

Tracking: Track with your mobile-number login on the portal.

Official timeline: none published - keep your acknowledgement number; the absence of a stated deadline is exactly when a written record (see below) matters most.

Helpline: 1902

Where RTI fits: If a Janaspandana grievance goes nowhere, an RTI to the SPIO of the department it was routed to can request the action-taken record on your grievance ID. Karnataka RTIs can be filed on the state online portal.

Open official portal

Facts verified on 2026-07-24 from the official sources below.

Official sources: ipgrs.karnataka.gov.in · rtionline.karnataka.gov.in

Sakala

Time-bound delivery of notified Karnataka services

Use it for: Time-bound delivery of notified Karnataka government services under the Sakala Act - your acknowledgement carries a SAKALA (GSC) number, the key to tracking and appeals.

First step: Apply for the service through its normal channel and keep the acknowledgement with the SAKALA (GSC) number.

Tracking: Track by SAKALA number on the portal, including First Appeal (FAP) and Second Appeal (SAP) status.

Official timeline: Per-service time limits are notified in the official Sakala service compendium (current edition dated 05-05-2026).

If nothing happens: If the service is delayed or rejected, file the online First Appeal; a Second Appeal lies beyond it (both trackable on the portal).

Where RTI fits: If a Sakala appeal also stalls, an RTI to the SPIO of the department that owns the service can request the application status, the officer responsible, and the recorded reasons.

Open official portal

Facts verified on 2026-07-24 from the official sources below.

Official sources: sakala.kar.nic.in · sakala.kar.nic.in/Service%20Compendium/05-05-2026%20sakala_service_compendium_Kannada%20(Final).pdf · sakala.kar.nic.in/online_appeal/online/Appeal-I.aspx · rtionline.karnataka.gov.in

Seva Sindhu

Karnataka service applications (apply and track)

Use it for: Applying for and tracking Karnataka government service applications through the state single-window portal.

First step: Apply on the portal and keep the Application Reference Number from the acknowledgement.

Tracking: Enter the Application Reference Number on the portal homepage to check status.

Official timeline: none published - keep your acknowledgement number; the absence of a stated deadline is exactly when a written record (see below) matters most.

If nothing happens: Raise unresolved application issues on the helpdesk/complaint line: 8088304855 / 9380204364 / 9380206704.

Helpline: 8088304855 / 6361799796 / 9380204364 / 9380206704 (9 AM - 6 PM, government working days)

Where RTI fits: The issuing department decides the application; if it remains pending, an RTI to that department's SPIO can request the status, the officer it is pending with, and the recorded reasons.

Open official portal

Facts verified on 2026-07-24 from the official sources below.

Official sources: sevasindhu.karnataka.gov.in/Sevasindhu/English · rtionline.karnataka.gov.in

Bhoomi (land records)

RTC/Pahani, khatha and mutation (Karnataka)

Use it for: Karnataka land records: view RTC and MR, khatha extract, i-RTC print, and mutation status.

First step: Use the portal service for your record (survey number based); for corrections, apply through the revenue office channel and keep the acknowledgement.

Tracking: Mutation status and village-wise pendency on the portal.

Official timeline: none published - keep your acknowledgement number; the absence of a stated deadline is exactly when a written record (see below) matters most.

Helpline: Bhoomi Monitoring Cell: 080-22113255, 8277864065 / 8277864067 / 8277864068; bhoomi@karnataka.gov.in

Where RTI fits: For a stuck mutation or wrong record, FileMyRTI's Bhoomi problem guides cover the RTI route in detail - the RTI goes to the SPIO of the public authority actually holding the relevant record, identified from your application or acknowledgement.

Already on FileMyRTI:
Bhoomi RTC/Pahani guide (blog)
All Bhoomi problem guides (mutation, RTC wrong, 11E & more)

Open official portal

Facts verified on 2026-07-24 from the official sources below.

Official sources: landrecords.karnataka.gov.in · rtionline.karnataka.gov.in

Karnataka State Police services

e-Lost reports, petitions and complaint follow-up

Use it for: Police citizen services: e-Lost reports for lost articles and documents, FIR search, and feedback/grievances. For emergencies call 112.

Not for: Emergencies (112). Complaints against police personnel of Additional SP rank and above (and certain serious-misconduct allegations involving lower ranks) go to the State Police Complaints Authority - check SPCA's criteria before filing.

First step: For lost articles or documents, file an e-Lost report through the KSP portal/app and keep the report number.

Official timeline: none published - keep your acknowledgement number; the absence of a stated deadline is exactly when a written record (see below) matters most.

If nothing happens: For police personnel of Additional SP rank and above (and certain serious-misconduct allegations involving lower ranks): the State Police Complaints Authority - check its jurisdiction criteria before filing.

Helpline: 112 (emergency)

Where RTI fits: If a petition or complaint sees no action, an RTI to the PIO of the concerned district SP office or Commissionerate can request the status and action-taken record (investigation details may be exempt under Section 8(1)(h)); KSP publishes its RTI section with forms.

Already on FileMyRTI:
FIR copy or status not given: use RTI
FIR & police complaint status via RTI (blog)

Open official portal

Facts verified on 2026-07-24 from the official sources below.

Official sources: ksp.karnataka.gov.in · kspca.karnataka.gov.in/en · ksp.karnataka.gov.in/page/RTI/en · www.indiacode.nic.in/handle/123456789/1362

BWSSB

Water and sewerage (Bengaluru)

Use it for: Water supply, sewerage and billing complaints in the BWSSB service area (Bengaluru).

First step: Lodge the complaint on the BWSSB complaint system and keep the complaint number.

Official timeline: none published - keep your acknowledgement number; the absence of a stated deadline is exactly when a written record (see below) matters most.

Where RTI fits: If a BWSSB complaint stays unresolved, an RTI to BWSSB's PIO can request the complaint record, action taken and recorded reasons - BWSSB publishes its RTI Act page.

Open official portal

Facts verified on 2026-07-24 from the official sources below.

Official sources: bwssb.karnataka.gov.in/english · cms.bwssb.gov.in/module/complain/new_complaint · bwssb.karnataka.gov.in/160/right-to-information-act/en

K-RERA

Real-estate project and builder complaints (Karnataka)

Use it for: Complaints about real-estate projects, promoters and agents in Karnataka.

First step: Register and file through the K-RERA complaint section.

Tracking: Track through your complaint login on the portal.

Official timeline: no verified timeline is shown here - check the current rules on the official portal.

Helpline: 080-22249798 / 22249799; 080-41624455 / 41692244

Open official portal

Facts verified on 2026-07-24 from the official sources below.

Official sources: rera.karnataka.gov.in · rera.karnataka.gov.in/complaintHome

When the official route fails: what RTI actually does

RTI is a statutory route to obtain the administrative record about your application or complaint - the file movement, the officer it is pending with, the reasons recorded, and the action taken. It does not compel resolution, and it works best after you have used the correct route above and kept the acknowledgement number. Karnataka RTIs can be filed online - see our Karnataka RTI portal guide.

Application or complaint stuck with no resolution?

We draft and file the RTI that puts the status on official record - quoting your application or reference number, asking for the file movement and the recorded reasons.

Have FileMyRTI file it for you or see the central government systems