Retired but Pension Not Started? Track the PPO Stage-Wise with RTI

Check This First

• Your PPO number (or the sanction reference if the PPO is pending) - every office answers faster against it.
• Life certificate: a lapsed annual life certificate (Jeevan Pramaan or physical) is the most common reason a running pension stops - confirm yours is current before escalating.
• The bank’s pension desk: ask in writing whether they have received the authorisation for your PPO and keep the reply.

What an RTI Can Ask

• The current status and file movement of my pension case (PPO no. ________ / sanction ref. ________): the date each stage was completed and where it is pending, as on record.
• The date the pension authorisation was issued to the disbursing bank, with a copy, as on record.
• The reasons recorded for the delay or stoppage in my case, and any objection/query raised with copies.
• The prescribed timeline/citizen charter applicable to pension sanction and first credit, if any, as on record.

Likely Public Authority

File where the file is stuck: the PIO of your former department (sanction stage); the treasury / accounts office - for central civil pensioners, the central pension accounting machinery - for the authorisation stage; and for the bank leg, public-sector banks are themselves covered by RTI. Not sure which stage? Start with the department - the reply usually shows where the file went. FindMyPIO helps.

Common Mistakes to Avoid

• Writing to all three offices with the same vague letter - the RTI works stage-wise, against the record.
• Ignoring the life-certificate check for a stopped pension - it is the one-minute fix.
• Not asking for the authorisation copy - it is the document that ends the department-vs-bank blame game.

Common Questions

Retired six months ago, no PPO yet. Who answers for that?

Your former department’s PIO - ask for the pension file’s movement, the stage it is at, and the recorded reasons for delay. Pension papers are supposed to move on a prescribed schedule; the RTI asks what that schedule is in your case, as on record.

The bank says "no authorisation received". The treasury says "sent". Now what?

Ask the treasury/accounts office for the authorisation copy and dispatch record via RTI. With that paper, the bank-side follow-up (public-sector banks answer RTI too) becomes precise.

Is EPF pension the same thing?

No - EPS/EPF pension is EPFO’s domain; see EPF or PF claim delayed. This page covers government-service pensions moving through department, accounts office and bank.

How FileMyRTI Helps

We identify the stuck stage, draft the stage-wise RTI with your PPO/sanction reference, and file it. Apply below, or book a guided session (Rs. 499).

Want the full details of this service — what we ask, what you get, and how filing works? See the dedicated service page: RTI For Pension Inquiry Tracking