Wrong Name, Extent or Survey in Your Registered Document / Index (CARD Data) on the Portal? Use RTI (Telangana)

An RTI does not edit the index itself. It obtains the scanned original and the indexed data side by side — the evidence that proves the mismatch and the basis for rectification.

RTI Facts at a Glance

Fee mode and exact copying charges can vary; the RTI itself is a ₹10 statutory application.

What the Department Itself Promised

Under its Citizens Charter (G.O.Rt.No. 1094, dated 12.07.2013), the Telangana Registration & Stamps Department commits to completing correct scanning, certification and return of a document within 24 hours, and the Charter even prescribes a delay penalty of ₹50 per day on the responsible officer. When that published standard is breached, you are not asking for a favour — you are asking why an official commitment was not met.

The Charter also lays down a grievance ladder: a complaint about a Sub-Registrar Office goes to the District Registrar (1-hour response, 24-hour redress); about a District Registrar Office to the Deputy Inspector General; and about a DIG to the Commissioner & Inspector General. Toll-free: 1800 599 4788. For this matter the first escalation is the District Registrar of that district. An RTI runs in parallel: it puts the delay, the reason and the accountable officer on the record — which is exactly what a grievance or a First Appeal then rests on.

How Index / CARD Errors Happen

When a document is registered, key fields — parties’ names, survey/door number, extent, value — are keyed into the index (historically the CARD system, now the IGRS portal) and the deed is scanned. A typing error at that stage means the physical deed is right but the searchable index is wrong — which later breaks an EC or a title search that relies on the indexed fields. The first task is to obtain the scanned original and the indexed data to prove the mismatch.

Where an RTI Fits — and Where It Doesn’t

The realistic path is: spot the mismatch → RTI for the scanned record + indexed data + rectification procedure → apply for rectification. An RTI will not edit the index itself. What it does, in about 30 days, is produce the proof and the procedure.

A Real Example (Anonymized)

An owner’s EC kept showing a stranger’s name against his survey number, blocking a sale. An RTI for the scanned deed and the index entry showed the deed was correct but a neighbouring document’s name had been keyed against his survey number in the index. With both records on paper, the registry treated it as a clerical correction rather than a title dispute. (Details are illustrative and anonymized.)

The Exact RTI Our In-House Legal Team Drafts

Prepared by our in-house legal team and addressed to the PIO of the Sub-Registrar, the application asks for the scanned record and indexed data that already exist. You provide the document details; we draft and file it.

Full Sample RTI Application You Can Adapt

Prefer not to draft and chase it yourself? Our in-house legal team identifies the correct office, prepares this application precisely, files it, and tracks the reply.

Sample RTI Questions

1. Please provide the scanned image of registered document No. [____] of [____].
2. Please provide the index/data-entry fields recorded for it.
3. Please provide the basis of the entry where it differs from the deed.
4. Please provide the rectification procedure and the officer responsible.

What a Useful Reply Should Contain

A proper reply should give the scanned record, the indexed data, and the rectification procedure. A reply that withholds the index data or refuses to acknowledge the procedure likely needs a First Appeal.

After You Get the Reply — What to Do Next

• Clear data-entry error: apply for rectification of the index, enclosing the scanned deed and index data.
• Office resists: escalate to the District Registrar (charter grievance), citing the RTI proof.
• No reply in 30 days: First Appeal under Section 19(1), then Second Appeal to the Telangana State Information Commission.

Likely Public Authority

The RTI goes to the PIO of the Sub-Registrar Office where the document is registered; the District Registrar is the charter grievance authority. Appeals are under the RTI Act, with the Telangana State Information Commission as the final appellate authority.

What RTI Can and Cannot Do

RTI can: get the scanned record, the indexed data, the basis and the rectification procedure. RTI cannot: by itself edit the index — but the proof it produces is what makes the rectification a clerical fix, not a dispute.

Common Questions

The portal shows wrong details for my deed. Can RTI help?

Yes — you can ask for the scanned deed and the indexed data, proving the mismatch, plus the rectification procedure, on the record within 30 days.

My physical deed is correct but the EC is wrong. Why?

Often a data-entry (CARD/index) error keyed the wrong field. The RTI gets both records to prove it is a clerical error.

Who corrects the index?

The reply gives the prescribed procedure and authority; with the RTI proof it is usually treated as a clerical rectification.

What does it cost?

₹10 government fee plus copying; our service from ₹399.

What if there is no reply?

We draft your First Appeal free of charge if the office misses the 30-day deadline.

Details to Keep Ready

• Document number and year
• The correct details (as per your physical deed)
• The wrong details (as shown on the portal/EC)
• Sub-Registrar office