How to Get Complaint Status via RTI – Follow Up on Grievances Effectively

📌 Check Your Complaint Status via RTI – Format & Timeline (2025)

Have you submitted a complaint to a government department — but received no reply? Whether it's a civic grievance, service delay, or regulatory issue, you have the right to seek transparency through RTI.

The Right to Information (RTI) Act, 2005 empowers you to:

✅ What You Can Ask Under RTI:

• Ask for status of your complaint or grievance

• Request the action taken report (ATR)

• Know which officer/department handled your case

• Demand the file movement timeline and remarks
  ''Apply Now''

🎯 When to File RTI for Complaint Status

Use RTI if:

• Your complaint has been pending for more than 15–30 days

• You received a generic acknowledgment but no further update

• The grievance portal (like CPGRAMS, Praja Vaani, etc.) is not updating

• You want accountability from the officer or department

📝 Sample RTI Application Format

To:

Public Information Officer (PIO)
[Department Name – e.g., Municipal Corp / Revenue Dept / Electricity Board / Police / Transport Authority]
[Office Address]

Subject:

RTI Application to Know Status of Complaint / Grievance

I submitted a complaint on [DD/MM/YYYY] to [Department Name] via [Email / Website / Offline Submission / Grievance Portal]. My complaint ID (if any) is [XXXXXXX].

Please provide the following information under the RTI Act:

1. Current status of my complaint / grievance

2. Copy of the action taken report (ATR)

3. Day-wise file movement and names/designations of officers who reviewed the file

4. Timeline defined under the Citizen Charter (if any)

5. Any internal remarks, notes, or escalation history related to the complaint

I enclose the ₹10 RTI fee.

Attach:

• Copy of complaint acknowledgement or printout of grievance

• Your ID proof (if required)

• ₹10 IPO/DD or online RTI payment receipt

🛠️ How to File RTI for Complaint Update

Option 1: Use FileMyRTI.com

• Go to FileMyRTI.com

• Select "Complaint Status" RTI service

• Upload complaint details and ID proof

• We’ll prepare and dispatch your RTI + track your reply

Option 2: File Manually

• Use the format above

• Send to the concerned department’s PIO

• Attach ₹10 RTI fee (IPO/DD/online)

• Send via Registered Post or apply via RTI Online Portal for central departments

📅 Response Time

The department must reply within 30 days of receiving the RTI.
If no reply, you can file a First Appeal with the Appellate Authority.