HMWSSB complaint registered, still unresolved? Do this next

You registered a water, sewerage or billing grievance with HMWSSB against your CAN and have a grievance number, but the problem persists. Use the official route below first, then the RTI record trail when it stays stuck.

FileMyRTI is not a government website. The official route below involves no FileMyRTI charge - any official fee is the department's own, stated on its portal. Our paid help applies only at the RTI stage, if you choose it.

First, make sure the official route is exhausted

Step 1 - File correctly. Register the grievance under Customer Services (or call 155 313) and keep the grievance number.

Step 2 - Track it. Grievances Status under Customer Services.

Step 4 - Escalate on the portal. customer-support@hyderabadwater.gov.in and 040-23300114 / 23433933 for follow-up.

Open HMWSSB

Related FileMyRTI guides

Still stuck? Put it on record with an RTI

If a grievance stays unresolved, an RTI to HMWSSB's PIO (its website's RTI section lists the APIO/PIO/AA of HMWSSB) can request the complaint record, action taken and recorded reasons.

What to ask for (quote your registration number):

The present status of grievance number [YOUR NUMBER] registered against CAN [YOUR CAN], and the officer or section it is pending with.
The action taken on the grievance as per the record, including any inspection or work order raised and its present status.
If the grievance was closed, the date of closure and the reasons recorded.
If the grievance concerns billing, the basis of the billing for the disputed period as per the record.

Under Section 7(1) of the RTI Act, the PIO is ordinarily required to respond within 30 days.

If the RTI reply does not arrive or is unsatisfactory, a First Appeal lies with the First Appellate Authority of the same public authority within 30 days.

Want it drafted and filed properly the first time?

We identify the likely record-holding public authority and frame the record-trail questions around your registration number.

Have FileMyRTI file it for you or see all Telangana grievance systems

Common questions

Which office actually holds my complaint?The grievance is worked by the HMWSSB operations section for your area; the complaint record sits with HMWSSB. Its website's RTI section lists the APIO, PIO and appellate authority of HMWSSB - address the RTI accordingly.

Will an RTI restore my water supply?An RTI cannot order restoration or repair. It provides access to the record - and can show the grievance status, any recorded work order, and any recorded reasons, for use in your next escalation.

Is my problem HMWSSB's or the municipal corporation's?Water supply, sewerage and water billing in the HMWSSB service area belong to HMWSSB, tracked against your CAN. If the issue falls outside HMWSSB's stated water, sewerage or billing scope, use the responsible department's grievance route - this page does not identify that authority.

Portal facts verified between 2026-07-23 and 2026-07-24 from the official sources below.

Official sources: www.hyderabadwater.gov.in · www.hyderabadwater.gov.in/en/index.php/rti/apiopioaa-hmwssb · rti.telangana.gov.in

Legal sources: www.indiacode.nic.in/handle/123456789/1362