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Degree Not Showing in DigiLocker (NAD)? Use RTI to Find Out If Your University Ever Uploaded It

Education / Certificates

Quick answer

When your degree does not appear in DigiLocker (National Academic Depository), the cause is almost always on the university's side: the record was never pushed, was pushed with a mismatched name/DOB/roll number, or your batch was skipped. DigiLocker support cannot fix what the university never uploaded. An RTI to the university establishes on record whether and when your record was uploaded to NAD - and if not, why.

Why this usually gets stuck

University uploaded some batches/years to NAD but not yours
Name, date of birth or roll number mismatch between your records and the upload
The university's NAD integration pending or broken for your course
DigiLocker tickets closed with "contact your university"

What an RTI gets you, on record

Whether your academic award was uploaded to NAD/DigiLocker, and on what date
The data (name/DOB/roll) with which it was uploaded - so mismatches surface
The reasons your record/batch was not uploaded, on record
The officer/section responsible and the plan/timeline for uploading

Where to file it

Raise a DigiLocker support ticket first (keep the ticket number - quote it in the RTI). Then address the RTI to the PIO of the university (examination/records section). Central universities via the Central RTI portal; state universities via your state portal or post.

Sample RTI questions (edit the bracketed details)

State whether my [degree/marksheet] for [course], roll/enrolment number [number], year [year], has been uploaded to the National Academic Depository / DigiLocker; if yes, provide the upload date and the name, date of birth and roll number as uploaded.

If the said record has not been uploaded, state the reasons on record and the date by which the university proposes to upload the academic records of my batch.

State the officer/section responsible for NAD uploads at the university and the number of records of my batch uploaded to date.

Provide the action taken on my representation/DigiLocker ticket number [number] dated [date] regarding the missing record.

Keep questions factual and specific to your own matter. Ask for records, status, dates, reasons and officer details - not opinions. Do not include anyone else's personal information.

If there is no reply in 30 days

The PIO is ordinarily required to respond within 30 days under Section 7(1) of the RTI Act. If there is no proper response, file a First Appeal with the First Appellate Authority of the same public authority; if that fails, a Second Appeal lies with the Information Commission. See the Appeal Generator.

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Frequently asked questions

Is DigiLocker itself covered by RTI?

DigiLocker is run by a government entity and RTIs can be filed on the Central portal - but for a missing degree, the university is almost always the right respondent, because it owns the upload.

Will this fix a name-mismatch?

The RTI reply shows exactly what data was uploaded - once the mismatch is visible on record, the correction request to the university has teeth.

What if there is no reply?

The PIO is ordinarily required to respond within 30 days under Section 7(1) of the RTI Act. If there is no proper response, file a First Appeal with the First Appellate Authority of the same public authority (no fee for a first appeal in most states); if that also fails, a Second Appeal lies with the Information Commission. FileMyRTI helps with the First Appeal route.

Related guides

FileMyRTI is not a government website. This guide explains how the RTI Act can be used when an official process stalls; it is general information, not legal advice. Last updated: June 2026.