Passport grievance filed, application still stuck? Do this next

Your passport application has been stuck - often at police verification - and the grievance you registered has an SRN but no movement. Walk the official route below first, then use RTI to see exactly where the file is.

FileMyRTI is not a government website. The official route below involves no FileMyRTI charge - any official fee is the department's own, stated on its portal. Our paid help applies only at the RTI stage, if you choose it.

First, make sure the official route is exhausted

Step 1 - File correctly. Register the grievance on the portal, or call 1800-258-1800 (24x7, 17 languages) — the call centre can register it for you.

Step 2 - Track it. Track using the Service Request Number (SRN) issued on registration.

Step 4 - Escalate on the portal. If unresolved, escalate to the Directorate of Public Grievances (DPG), Cabinet Secretariat, which covers MEA.

Open Passport Seva grievances

Still stuck? Put it on record with an RTI

For a passport stuck at police verification, an RTI to the CPIO of your Regional Passport Office can request the file status and the date the verification request went to police.

What to ask for (quote your registration number):

The present status of passport application file number [YOUR FILE NO] and the stage it is pending at.
The date on which the police verification request was sent, the police district/station it was sent to, and whether the verification report has been received.
If the file is on hold, the reasons recorded for keeping it pending.
A copy of the action-taken record against grievance SRN [YOUR SRN].

Under Section 7(1) of the RTI Act, the PIO is ordinarily required to respond within 30 days.

If the RTI reply does not arrive or is unsatisfactory, a First Appeal lies with the First Appellate Authority of the same public authority within 30 days.

Want it drafted and filed properly the first time?

We identify the likely record-holding public authority and frame the record-trail questions around your registration number.

Have FileMyRTI file it for you or see all central grievance systems

Common questions

Who holds my passport file - the portal or the RPO?The passport application file is held by your Regional Passport Office (CPV Division, MEA); the portal is the interface. RTIs about your file go to the RPO CPIO.

The delay is at police verification. Whom do I ask?Police verification is done by your State police; the RPO records when the request went out and whether the report came back. An RTI to the RPO CPIO can request those dates - and a separate RTI to the State police PIO can request the status of the verification at their end.

Will an RTI speed up my passport?An RTI cannot order issue of the passport. It creates an accountable record of where the file is pending and since when, which you can use for the DPG escalation.

Portal facts verified on 2026-07-20 from the official sources below.

Official sources: www.passportindia.gov.in · dpg.gov.in · rti.gov.in

Legal sources: www.indiacode.nic.in/handle/123456789/1362