CPENGRAMS pension grievance delayed? Do this next

You registered a pension grievance on CPENGRAMS quoting your PPO, and it is pending past the target dates or was closed without the pension issue being fixed. Use the official route below first, then RTI for the file trail.

FileMyRTI is not a government website. The official route below involves no FileMyRTI charge - any official fee is the department's own, stated on its portal. Our paid help applies only at the RTI stage, if you choose it.

First, make sure the official route is exhausted

Step 1 - File correctly. Register the grievance on the pension portal quoting your PPO number.

Step 2 - Track it. View Grievance / Appeal Status on the portal.

Step 3 - Know the timeline. Official timeline: 21-day redressal target, 60 days maximum (DoPPW guidelines, 2025).

Step 4 - Escalate on the portal. File an appeal within 30 days of closure; appeals are to be disposed of within 30 days.

Open CPENGRAMS

Still stuck? Put it on record with an RTI

If the pension grievance stays unresolved past its stated timelines, an RTI can request the file movement and recorded reasons - addressed to the CPIO of the government office holding that stage (former department/Head of Office for sanction, Pay & Accounts Office, or CPAO for authorization records). Monthly-payment problems: use the bank's complaint route first and RBI CMS if unresolved; RTI applies only where the bank is a public authority, and only for records it holds.

What to ask for (quote your registration number):

The present status of the pension matter connected to grievance registration number [YOUR NUMBER] and PPO [YOUR PPO], and the officer or desk it is pending with.
The dates of movement of the pension sanction/revision file, with copies of the file movement record.
The reasons recorded for the delay or for closure of the grievance.
A copy of the action-taken report recorded against the grievance registration number.

Under Section 7(1) of the RTI Act, the PIO is ordinarily required to respond within 30 days.

If the RTI reply does not arrive or is unsatisfactory, a First Appeal lies with the First Appellate Authority of the same public authority within 30 days.

Want it drafted and filed properly the first time?

We identify the likely record-holding public authority and frame the record-trail questions around your registration number.

Have FileMyRTI file it for you or see all central grievance systems

Common questions

Who holds my pension file - CPENGRAMS or my old ministry?It depends on the stage. Sanction and service records sit with your former department/Head of Office; accounting with the Pay & Accounts Office; authorization with CPAO (which does not sanction or amend pension, and does not make the monthly payment). Address RTIs to the CPIO of the government office holding that stage. Monthly-payment problems sit with your pension-disbursing bank: use the bank's complaint route (and RBI CMS if unresolved) - private banks are outside RTI; a bank CPIO exists only where the bank is itself a public authority.

Will an RTI get my pension released?An RTI cannot order release of pension. It provides access to the file - where it is pending, since when, and the reasons recorded - which documents the delay for your next step.

Is family pension handled the same way?Yes. Family pension grievances are also registered on the pension portal against the PPO, and routing follows the same stages: sanction records with the deceased employee's former department/Head of Office, authorization records with CPAO, and monthly payment with the disbursing bank - use the bank's complaint route first and RBI CMS if unresolved; RTI applies only where the bank is a public authority, and only for records it holds.

Portal facts verified on 2026-07-20 from the official sources below.

Official sources: pgportal.gov.in/pension · doppw.gov.in · rti.gov.in · cpao.nic.in/Pensioner/pensioners.php

Legal sources: www.indiacode.nic.in/handle/123456789/1362