RTI for Banks & Insurance Complaints (2025 Guide)

Banking and insurance issues affect millions of Indians every day — from delayed refunds to rejected insurance claims. While banks and insurers are regulated, citizens often face silence when asking for clarity. The Right to Information (RTI) Act, 2005 gives you the legal power to demand records, file movement details, and certified copies directly from public authorities.

When Can You Use RTI for Banks & Insurance?

• Delayed Refunds: Failed NEFT/RTGS/UPI transactions pending beyond normal timelines.
• ATM Issues: Money debited but not received, unresolved complaints.
• Loan Transparency: Access to your loan application file, sanction orders, or rejection reasons (via official records).
• Insurance Delays: Pending LIC claims, maturity payments, or settlement records.
• Grievance Redressal: Escalated complaints not acted upon by nodal officers.

Sample RTI Queries You Can File

• Please provide certified copies of complaint handling records for transaction ID ___ (ATM/NEFT/RTGS).
• Please provide the file movement and officer remarks on loan application no. ___.
• Please provide sanction and disbursement details of LIC policy no. ___.
• Please provide certified copy of RBI circular/departmental guideline applicable to settlement of transaction delays beyond ___ days.
• Please provide the status of insurance claim no. ___ pending with ___ branch office.

Which Authorities Handle These RTIs?

• Public Sector Banks: RTI can be filed directly with the bank’s CPIO.
• Reserve Bank of India (RBI): For regulatory circulars and compliance data.
• Insurance Companies (LIC & PSU insurers): RTI can be filed for policy status, claim processing, or fund allocation.

FAQs on RTI for Banks & Insurance